Below you will find pages that utilize the taxonomy term “Customer Experience”
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Agentic AI: The Future of E-Commerce
Agentic AI is set to revolutionize the e-commerce landscape, fundamentally altering how consumers shop online. According to a recent Bain & Company report, while many shoppers are embracing Generative AI for product research, a significant portion remains hesitant about allowing AI to handle purchases autonomously. This cautious approach highlights a pivotal moment for retailers to engage with their customers and build trust in AI technologies.
The report reveals that 30% to 45% of U.
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