In a landscape where traditional industries are often slow to adapt, insurers are cautiously embracing generative AI, following the footsteps of major banks. Recent insights from Evident’s inaugural insurance industry AI index reveal that firms like AXA, Allianz, and Manulife are not just experimenting with AI but are actively integrating it into their core operations. This shift marks a significant step towards broader business transformation, as these companies invest in talent, training, and technology to harness the potential of AI.

The rise of agentic AI is not just a trend; it’s a transformative force reshaping enterprise workflows across various industries. As companies increasingly adopt these intelligent agents, the emphasis on trust becomes paramount to unlocking their full potential. This shift is particularly evident in sectors like financial services, where generative AI is streamlining document summarization and enhancing data retrieval, ultimately accelerating decision-making processes. Experts like Jayeeta Putatunda from Fitch Group and Paul Sciaudone from HP highlight the critical need for honest assessments as organizations invest in AI initiatives.