Penang's Innovative Step into AI with ChatMBPP

In a groundbreaking move for public services in Malaysia, the Penang Island City Council (MBPP) has launched ChatMBPP, the first generative AI chatbot designed to enhance citizen engagement. This innovative platform not only streamlines communication between the public and local authorities but also operates 24/7, making it a vital tool for residents seeking assistance or information.

Equipped with multilingual capabilities, ChatMBPP supports Malay, English, Mandarin, and Tamil, ensuring that all citizens can access vital services regardless of their language background. From handling public complaints to providing instant responses about city management functions, this AI-driven solution represents a significant leap towards a more inclusive and efficient governance model.

As we witness the rise of AI in public service, one can’t help but wonder: how will such technologies continue to evolve and shape our interactions with government agencies in the future?

Original source: https://www.freemalaysiatoday.com/category/nation/2026/03/28/penang-launches-first-generative-ai-chatbot-for-mbpp-services

• AI
• Chatbot
• Public Services
• Digital Transformation